Tuesday, 3 July 2012
5 ways to listen better
In the talk, Mr. Treasure introduces 5 ways to listen better: filter, R.A.S.A(Receive, Appreciate, Summarize Ask Questions), silence, mix and savor. All five are important in order to improve conscious listening. However, the one that is most emphasized is R.A.S.A. The word 'rasa' is a Sanskrit word which means the essence or taste of something. R.A.S.A., in this case, is an abbreviation of 4 words: Receive, Appreciate, Summarize, Ask [questions]. The first word is receive; when listening, we are receiving information through sound from another source. The second word is appreciate, whereby we have to acknowledge the information being received my small movements, like nodding and making eye contact. The third word is summarize, in which we are encouraged to make a brief summary on what information we have just received, so as to avoid misunderstandings. Lastly, the fourth word is ask questions, so we can further clarify on information we have just received.